It’s inevitable. Millennials will have the biggest financial influence in the next few decades and today, we are already beginning to feel their increasing purchasing power.
You don’t have to be working for a bank to know that the number one reason a customer switches to another bank is because of bad customer service.
Organizations that offer personal financial management services need to stay in close contact with their clients or risk losing business.
Congratulations! You've finally made it. While most of those who work in the financial sector, or any sector for that matter,
Any moderately competent marketing professional will tell you that customers are now spread throughout different communication channels
Despite banks’ improvement of customer experience recently, there is still much to be desired as revealed in Capgemini’sWorld Retail Banking Report for 2016.
If you are one of the banks that already adopted chat functionalities for your website, then that’s a good start.
Like it or not, teenagers and especially those who are in their early 20s will be your future market.
Mobile banking is important for giving customers on-the-go banking services wherever they are.
I’m sure the many advantages of self-service online banking have been covered at length all over the internet.
Advancements in technology have brought a golden age for services - particularly customer service.
Banking institutions are such integral parts of daily life that sometimes it’s easy to forget that they have their own worlds.
Online banking has gone a long way since the early 2000s and now that it’s 2017, there are a lot of exciting new developments that we may not have expected then.
The goal is to prevent customer problems. The proactive support means also identify ways in which the customer experience can be improved without the customer requests it.
For our Italian customers, an interesting infographics about Digital Advertising, Online Shopping, and Conversion Rate. It’s never been more important to invest in customer service.
According to a 2011 Forrester Consulting research, phone is still the preferred communication channel for Customer support. 79% of those surveyed declared to prefer a “voice conversation” considering it more efficient and fast than other channels.
With online shopping becoming more and more popular these days — are you getting ready for Christmas season, do you — it’s critical for retailers to offer the best customer service possible.