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Blog

Millennials and Banking: 3 Things Banks Can Do to Increase Their Market Share

by Gianluca Ferranti | June 01, 2017

Congratulations! You've finally made it. While most of those who work in the financial sector, or any sector for that matter, 

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Topics: millenial market share, mobile interactions, banks, millennials and banking

3 Best Practices to Build Multi-Channel Customer Engagement in Banking

by Gianluca Ferranti | May 26, 2017

Any moderately competent marketing professional will tell you that customers are now spread throughout different communication channel

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Topics: multichannel customer engagement, integrated platform, banks, multichannel communications, video chat

3 Obsolete Communication Channels Still Used by Banks Today

by Luca Cermelli | May 23, 2017

Despite banks’ improvement of customer experience recently, there is still much to be desired as revealed in Capgemini’sWorld Retail Banking Report for 2016.

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Topics: communication channel, customer service, banks

Why Website Chat Fails Banking Customer Service

by Gianluca Ferranti | May 18, 2017

If you are one of the banks that already adopted chat functionalities for your website, then that’s a good start. 

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Topics: live chat, multichannel customer engagement, banking customer service

4 Reasons to Attract Young People to Banks

by Luca Cermelli | May 15, 2017

Like it or not, teenagers and especially those who are in their early 20s will be your future market.

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Topics: customer engagement, banks, generation Z

How Online Customer Engagement Platform Vivocha Tackles Mobile Banking

by Michele Albertini | May 10, 2017

Mobile banking is important for giving customers on-the-go banking services wherever they are

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Topics: online banking, customer interaction platform, online customer engagement, mobile banking

3 Reasons Why Online Banking Service Self-Care Fails

by Luca Cermelli | May 05, 2017

I’m sure the many advantages of self-service online banking have been covered at length all over the internet. 

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Topics: online banking, customer experience, online customer service, banking service

Co-Browsing Benefits That Improve Online Banking Customer Service

by Gianluca Ferranti | May 03, 2017

Advancements in technology have brought a golden age for services - particularly customer service. 

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Topics: online banking, online customer service, co-browsing benefits

5 Common Communication Mistakes Banks Make Today

by Luca Cermelli | April 26, 2017

Banking institutions are such integral parts of daily life that sometimes it’s easy to forget that they have their own worlds.

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Topics: digital native market., communication mistakes, banks, online customer service

2017 Online Banking Customer Service Trends

by Mktg team | March 30, 2017

Online banking has gone a long way since the early 2000s and now that it’s 2017, there are a lot of exciting new developments that we may not have expected then. 

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Topics: Blog, online banking, mobile payment, customer service trends

Proactive Chat

by Mktg team | November 30, 2012

The goal is to prevent customer problems. The proactive support means also identify ways in which the customer experience can be improved without the customer requests it.

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Topics: News

Top reasons to invest in Online Customer Service

by Mktg team | April 10, 2012

For our Italian customers, an interesting infographics about Digital Advertising, Online Shopping, and Conversion Rate. It’s never been more important to invest in customer service.

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Topics: News

Multichannel Customer Service – CallBack – Chat – VoIP

by Mktg team | February 16, 2012

According to a 2011 Forrester Consulting research, phone is still the preferred communication channel for Customer support. 79% of those surveyed declared to prefer a “voice conversation” considering it more efficient and fast than other channels.

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Topics: Blog

Customer Service is key to boost online sales

by Mktg team | October 27, 2011

With online shopping becoming more and more popular these days — are you getting ready for Christmas season, do you — it’s critical for retailers to offer the best customer service possible.

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Topics: News

The Short Life of Online Sales Leads

by Mktg team | October 22, 2011

In the next 10 years the eCommerce business is estimate to grow 5x the traditional brick and mortar market.

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Topics: News