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Blog

Text chats and social media: the favourite channels to attract Millennials

by Michele Albertini | June 21, 2017

It’s inevitable. Millennials will have the biggest financial influence in the next few decades and today, we are already beginning to feel their increasing purchasing power. 

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Topics: social media, millennials and banking, live chat

Why Website Chat Fails Banking Customer Service

by Gianluca Ferranti | May 18, 2017

If you are one of the banks that already adopted chat functionalities for your website, then that’s a good start. 

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Topics: banking customer service, live chat, multichannel customer engagement