Any moderately competent marketing professional will tell you that customers are now spread throughout different communication channels and that it’s important to be where your customers are - even for customer support.
Any moderately competent marketing professional will tell you that customers are now spread throughout different communication channels and that it’s important to be where your customers are - even for customer support.
Topics: multichannel customer engagement, integrated platform, banks, multichannel communications, video chat
If you are one of the banks that already adopted chat functionalities for your website, then that’s a good start. However, if you want to be able to cover the entire spectrum of channels where your online banking customers are, then read on!
Topics: live chat, multichannel customer engagement, banking customer service
Vivocha is a provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers directly on the website, mobile app or messaging channels, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.
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