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Blog

Customers' Expectations Grow Fast; Banking Digital Advice Even Faster!

by Mktg team | May 07, 2019

 

Customers' expectation changes every day and their demands are becoming more and more specific. Industries, like banking, have to keep up with the pace. 

Banking systems struggle to match the market requests and to anticipate customers' necessities, offering the digital service that fits better for them. 

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Topics: online banking, banking customer service

Real-time collaboration: a must-have for modern banking

by Gianluca Ferranti | July 05, 2017

Banks today operate in age where the customers have more demands and expectations.

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Topics: banking customer service, realt-time collaboration

Why Website Chat Fails Banking Customer Service

by Gianluca Ferranti | May 18, 2017

If you are one of the banks that already adopted chat functionalities for your website, then that’s a good start. 

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Topics: live chat, multichannel customer engagement, banking customer service