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Blog

Real-time collaboration: a must-have for modern banking

by Gianluca Ferranti | July 05, 2017

Banks today operate in age where the customers have more demands and expectations.

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Topics: banking customer service, realt-time collaboration

Why Website Chat Fails Banking Customer Service

by Gianluca Ferranti | May 18, 2017

If you are one of the banks that already adopted chat functionalities for your website, then that’s a good start. 

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Topics: live chat, multichannel customer engagement, banking customer service