<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1808982642754661&amp;ev=PageView&amp;noscript=1">

News

Vivocha Strengthens Italian Operations with Appointment of Bruno Natoli as Head of Domestic Market

by Mktg team | October 30, 2018

Vivocha, the award-winning provider of Next Generation Customer Interaction solutions,  today announced that Bruno Natoli has joined the company as Head of Domestic Market. In this role, Mr. Natoli will lead the Vivocha business in Italy, leveraging key opportunities within the rapidly developing Digital Customer Care industry.

With  over 25 years’ experience in the IT and CRM industry, Bruno Natoli brings to Vivocha an extensive track record in business transformation across enterprise software sales, customer care and cloud services.

Read More

Vivocha announces integration with WhatsApp Business

by Chiara Danio | August 06, 2018

With more than 1.5 billion monthly users and 60 billion messages exchanged per average day, WhatsApp is de-facto the preferred communication channel for most of your customers.

We’re excited to announce the launch of Vivocha integration with WhatsApp Business Solution, extending our Real-time messaging service to Whatsapp users.

Through the use of the new Vivocha for Whatsapp integration, customers can opt-in to receive non-promotional messages and interact with Contact Centre agents to ask for support directly in the WhatsApp discussion thread, and - via text messaging - receive answers to any queries that may arise throughout their buying journey.

Customer Service Representatives can respond directly via Vivocha Agent Desktop where agents can already respond to chat, voice call, video chat, Facebook messenger, and SMS in a unified way. They can also send images and documents in the WhatsApp conversation.

Read More

Topics: next generation customer interaction, call center agent

Vivocha Appoints Carl Robson as Director of Global Alliances

by Mktg team | May 23, 2018

A few months after the acquisition by the Covisian group, Vivocha has already been able to experience a great market expansion. In order to guarantee the complete support to its customers and partners in this phase of growth, Vivocha has acquired some important new figures within its staff, thus continuing to offer its best service.

Carl Robson has just joined the team as the new Director of Global Alliances, based in the United Kingdom.

Read More

Genertel, ING, Infinity RTI winners at CMMC Awards 2018

by Mktg team | April 20, 2018

 Emilio Cataldi, Head of Digital Transformation - Genertel 

CMMC Awards is a unique initiative that takes place in Italy; the CMMC intend to promote the benchmarking of performance and experiences among Companies with a common mission

Read More

Vivocha acquired by Covisian Group

by Luca Cermelli | November 02, 2017

Dear valued Vivocha Customers,

We are thrilled to announce that Vivocha has been acquired by Covisian Group, second largest Italian BPO. 

Read More

Vivocha to exhibit at Gitex Technology Week in Dubai

by Mktg team | September 19, 2017

Vivocha, the provider of Next Generation Customer Engagement solutions, today announced that the company will showcase its award-winning Real-Time Customer Engagement platform at Gitex Technology Week – Dubai – October 8-12 2017.

Read More

Vivocha to take part to ABI Lab workshop on Multichannel Banking

by Mktg team | July 04, 2017

Vivocha, the provider of Next Generation Customer Engagement solutions, will participate to the annual ABI Lab workshop dedicated to Mobile Banking and Contact Centers for Multichannel Banks.

Read More

Vivocha at unbound London 2017

by Mktg team | June 20, 2017

Vivocha, the provider of Next Generation Customer Engagement solutions, today announced that the company will showcase its award-winning Real-Time Customer Engagement platform at unbound London 2017

Read More

Vivocha to exhibit at CommunicAsia 2017

by Mktg team | April 18, 2017

Vivocha, the provider of Next Generation Customer Engagement solutions, today announced that the company will showcase its award-winning Real-Time Customer Engagement platform at CommunicAsia 2017 – Marina Bay Sand Singapore – May 23-25 2017.

Read More

Online banking: Vivocha signs partnership agreement with Exprivia DFS for a smarter online customer service

by Mktg team | April 05, 2017

Exprivia DFS will incorporate a Vivocha realt - time online customer platform into its online customer assistance service.

Read More

Vivocha CEO Gianluca Ferranti speaker at Tinext Banking Transformation masterclass in Dubai

by Mktg team | April 03, 2017

 

Vivocha will join the Banking Transformation event its partner Tinext has organized in Dubai on April 10th.

“The question surrounding the banking industry today is not whether the industry will be transformed, but how it will be transformed. New competitors, new technology, and new consumer expectations are impacting the finance industry faster and to a more significant degree than ever experienced”

Read More

Infinity-RTI - Third place “Technology Customer Management” Award 2017

by Mktg team | March 29, 2017

 

The CMMC intend to promote the benchmarking of performance and experiences among Companies with a common mission: improving the relationship with their Customers through multimedia contact center. Since 2002 CMMC has been part of ECCCO - European Confederation Contact Centre Organisations.

Read More