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News

Vivocha's innovative projects with Quixa and Banca Intesa win at the CMMC convention

by Mktg team | October 15, 2021

14/10/2021 - Vivocha's innovative projects with Quixa and Banca Intesa Sanpaolo ISBD take home two prizes at the CMMC convention hosted by Mario Massone.

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, knowledge base, omnichannel, digital customer service, customer centric, Google, ocx21, video services, sisal, video remote assistance, technical assistance

Sisal presents its video remote assistance service at the Polytechnic University of Milan

by Mktg team | October 01, 2021

1/10/2021 - Nicola Grillo, Head of CRM and Operations at Sisal, presents the benefits of the video remote assistance developed with Vivocha.

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, knowledge base, omnichannel, digital customer service, customer centric, Google, ocx21, video services, sisal, video remote assistance, technical assistance

"Virtual counter" service for Italian Tax Authority, Agenzia delle Entrate-Riscossione, goes live!

by Mktg team | September 27, 2021

27/09/2021 - The "virtual counter" service developed by Vivocha and Infocert, for Agenzia Riscossione-Entrate, is now live!

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, customer experience improvement, digital customer service, customer centric, agenzia delle entrate-riscossione, remote advisory, phygital, Italian tax authority, sportello virtuale, video services

Quixa's chatbot wins at the Italian Insurtech Summit 2021

by Mktg team | September 23, 2021

21/09/2021 - Quixa  wins the award for "Most effective web services" at the Italian Insurtech Summit 2021, with the chatBOT project developed in collaboration with Vivocha.

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, customer experience improvement, digital customer service, customer centric, Google, start up contest, make no little plans, accelerating innovation, programma di innovazione, IIA Awards, Italian Insurtech Summit

AppQuality wins the first Spanish edition of “Make No Little Plans - Accelerating Innovation”

by Mktg team | July 07, 2021

7/07/2021 - AppQuality is the start up winner of the pioneering acceleration program focused on  Customer Management.

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, customer experience improvement, digital customer service, customer centric, Google, start up contest, make no little plans, accelerating innovation, programma di innovazione

Covisian Group is supporting the research of the Observatory Omnichannel Customer Experience of the Polytechnic of Milan in 2021

by Mktg team | June 30, 2021

30/06/2021 - Covisian Group is supporting the research of the Observatory Omnichannel Customer Experience, a unique source of information, data and knowledge on digital innovation.

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, digital customer service, customer centric, Google, osservatoriopolitecnico, ocx21, polimi

Vivocha's CEO interviewed at the Artificial Intelligence Week

by Mktg team | June 24, 2021

24/06/2021 - Gianluca Ferranti, Vivocha's CEO,  interviewed at the AI Week on  Customer Care & AI

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, digital customer service, customer centric, Google, intelligenza artificiale, Genesys, marco Montemagno, questit

Vivocha is among the winners of the Contest for Google Business Messages

by Mktg team | June 15, 2021

15/06/2021 - Vivocha wins an award at the Build-an-Agent Contest, held by Google, for best demo!

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, digital customer service, customer centric, Google

Webinar "Voice of the Customer" - Prima Assicurazioni

by Mktg team | April 22, 2021

22/04/2021 - Voice of the customer: scopri cosa pensano davvero i tuoi clienti, il webinar il collaborazione con Prima Assicurazioni e Wonderflow è stato un successo.

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, Stip, digital customer service, customer centric, voice of the customer, VoC

Webinar "AI al servizio del tuo team di customer service" - Lavazza

by Mktg team | April 01, 2021

01/04/2021 - AI al servizio del tuo team di customer service, il webinar il collaborazione con Lavazza e Stip è un grande successo.

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, Stip, digital customer service, customer centric

Contact Center in Remoto: più di 1.000 Utenze Vivocha per il Supporto Interno degli Agenti Covisian

by Mktg team | July 17, 2020

Il mondo dei Contact Center, come altri, ha particolarmente risentito dell'emergenza Covid-19, tuttavia Covisian ha sostenuto la sfida attivando un rapido ma imponente processo di remotizzazione. Ciò che è venuto a mancare è però l'interdialogo tra gli operatori ed è questo che ha stimolato l’intervento di Vivocha.

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Topics: News, multichannel customer engagement, insurance

Verti aumenta le vendite digitali grazie all'Online Engagement

by Mktg team | March 12, 2020

“La digitalizzazione fa parte del DNA di Verti, per questo abbiamo scelto di collaborare con Vivocha per un progetto innovativo in grado di ottimizzare le performance del nostro business."

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Topics: News, multichannel customer engagement, insurance