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News

Vivocha's innovative projects with Quixa and Banca Intesa win at the CMMC convention

by Mktg team | October 15, 2021

14/10/2021 - Vivocha's innovative projects with Quixa and Banca Intesa Sanpaolo ISBD take home two prizes at the CMMC convention hosted by Mario Massone.

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, knowledge base, omnichannel, digital customer service, customer centric, Google, ocx21, video services, sisal, video remote assistance, technical assistance

Sisal presents its video remote assistance service at the Polytechnic University of Milan

by Mktg team | October 01, 2021

1/10/2021 - Nicola Grillo, Head of CRM and Operations at Sisal, presents the benefits of the video remote assistance developed with Vivocha.

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, knowledge base, omnichannel, digital customer service, customer centric, Google, ocx21, video services, sisal, video remote assistance, technical assistance

"Virtual counter" service for Italian Tax Authority, Agenzia delle Entrate-Riscossione, goes live!

by Mktg team | September 27, 2021

27/09/2021 - The "virtual counter" service developed by Vivocha and Infocert, for Agenzia Riscossione-Entrate, is now live!

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, customer experience improvement, digital customer service, customer centric, agenzia delle entrate-riscossione, remote advisory, phygital, Italian tax authority, sportello virtuale, video services