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"Virtual counter" service for Italian Tax Authority, Agenzia delle Entrate-Riscossione, goes live!

Agenzia Entrate Riscossione

27/09/2021 - The "virtual counter" service developed by Vivocha and Infocert, for Agenzia Riscossione-Entrate, is now live!

Sessions with a referee of the Italian Tax Authority are now also available from remote.

From the 27th of September Italian citizens don't necessarily need to book a meeting at the physical branch of Agenzia Entrate Riscossione anymore but can easily do it  and conduct it online through a video call from their smartphone, tablet or computer. 

This means that the same services that were once only available at the branch can now be easily conducted online (e.g. information, assistance with installment, suspension or repayment requests) from the comfort of people's home.

This change has been possibile thanks to the integration of a platform that simplifies procedures of digital recognition  of the taxpayer and that allows to exchange documents and digitally sign them, and this is where both Vivocha and Infocert play a key role. 

Users can book the session online and receive confirmation via email, with a calendar reminder and all the necessary information  to easily connect for the call. On the day and time selected, citizens log in the Reserved Area of the website, click on the section  dedicated to the appointments scheduled, and start the video call

During this first experimental stage, the service is only available in the provinces of Rome, Brescia, Bari and Lecce, but it is set to be followed by Milan, Modena and Bologna in the next few weeks when the service will be gradually extended.

For any further information on the project developed by Vivocha and Infocert, please don't hesitate to schedule a meeting.

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, customer experience improvement, digital customer service, customer centric, agenzia delle entrate-riscossione, remote advisory, phygital, Italian tax authority, sportello virtuale, video services

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