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News

"Virtual counter" service for Italian Tax Authority, Agenzia delle Entrate-Riscossione, goes live!

by Mktg team | September 27, 2021

27/09/2021 - The "virtual counter" service developed by Vivocha and Infocert, for Agenzia Riscossione-Entrate, is now live!

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, customer experience improvement, digital customer service, customer centric, agenzia delle entrate-riscossione, remote advisory, phygital, Italian tax authority, sportello virtuale, video services

Quixa's chatbot wins at the Italian Insurtech Summit 2021

by Mktg team | September 23, 2021

21/09/2021 - Quixa  wins the award for "Most effective web services" at the Italian Insurtech Summit 2021, with the chatBOT project developed in collaboration with Vivocha.

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, customer experience improvement, digital customer service, customer centric, Google, start up contest, make no little plans, accelerating innovation, programma di innovazione, IIA Awards, Italian Insurtech Summit

AppQuality wins the first Spanish edition of “Make No Little Plans - Accelerating Innovation”

by Mktg team | July 07, 2021

7/07/2021 - AppQuality is the start up winner of the pioneering acceleration program focused on  Customer Management.

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, customer experience improvement, digital customer service, customer centric, Google, start up contest, make no little plans, accelerating innovation, programma di innovazione