30/11/2021 - The digital event hosted by Vivocha was a huge success! 4 innovative projects developed with Banca Intesa, Sisal, BMW Bank and Infocert, with video chat as protagonist, were presented today.
"The video, the protagonist of digital services" was a great success!
Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, knowledge base, omnichannel, digital customer service, customer centric, Google, ocx21, video services, sisal, video remote assistance, technical assistance
Vivocha's innovative projects with Quixa and Banca Intesa win at the CMMC convention
14/10/2021 - Vivocha's innovative projects with Quixa and Banca Intesa Sanpaolo ISBD take home two prizes at the CMMC convention hosted by Mario Massone.
Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, knowledge base, omnichannel, digital customer service, customer centric, Google, ocx21, video services, sisal, video remote assistance, technical assistance
Sisal presents its video remote assistance service at the Polytechnic University of Milan
1/10/2021 - Nicola Grillo, Head of CRM and Operations at Sisal, presents the benefits of the video remote assistance developed with Vivocha.
Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, knowledge base, omnichannel, digital customer service, customer centric, Google, ocx21, video services, sisal, video remote assistance, technical assistance
"Virtual counter" service for Italian Tax Authority, Agenzia delle Entrate-Riscossione, goes live!
27/09/2021 - The "virtual counter" service developed by Vivocha and Infocert, for Agenzia Riscossione-Entrate, is now live!
Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, customer experience improvement, digital customer service, customer centric, agenzia delle entrate-riscossione, remote advisory, phygital, Italian tax authority, sportello virtuale, video services
Quixa's chatbot wins at the Italian Insurtech Summit 2021
21/09/2021 - Quixa wins the award for "Most effective web services" at the Italian Insurtech Summit 2021, with the chatBOT project developed in collaboration with Vivocha.
Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, customer experience improvement, digital customer service, customer centric, Google, start up contest, make no little plans, accelerating innovation, programma di innovazione, IIA Awards, Italian Insurtech Summit
AppQuality wins the first Spanish edition of “Make No Little Plans - Accelerating Innovation”
7/07/2021 - AppQuality is the start up winner of the pioneering acceleration program focused on Customer Management.
Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, customer experience improvement, digital customer service, customer centric, Google, start up contest, make no little plans, accelerating innovation, programma di innovazione
Covisian Group is supporting the research of the Observatory Omnichannel Customer Experience of the Polytechnic of Milan in 2021
30/06/2021 - Covisian Group is supporting the research of the Observatory Omnichannel Customer Experience, a unique source of information, data and knowledge on digital innovation.
Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, digital customer service, customer centric, Google, osservatoriopolitecnico, ocx21, polimi
Vivocha's CEO interviewed at the Artificial Intelligence Week
24/06/2021 - Gianluca Ferranti, Vivocha's CEO, interviewed at the AI Week on Customer Care & AI
Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, digital customer service, customer centric, Google, intelligenza artificiale, Genesys, marco Montemagno, questit
Vivocha is among the winners of the Contest for Google Business Messages
15/06/2021 - Vivocha wins an award at the Build-an-Agent Contest, held by Google, for best demo!
Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, digital customer service, customer centric, Google
Webinar "Voice of the Customer" - Prima Assicurazioni
22/04/2021 - Voice of the customer: scopri cosa pensano davvero i tuoi clienti, il webinar il collaborazione con Prima Assicurazioni e Wonderflow è stato un successo.
Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, Stip, digital customer service, customer centric, voice of the customer, VoC
Webinar "AI al servizio del tuo team di customer service" - Lavazza
01/04/2021 - AI al servizio del tuo team di customer service, il webinar il collaborazione con Lavazza e Stip è un grande successo.
Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, Stip, digital customer service, customer centric
Vivocha at IBM Think Summit Milano 2019
Vivocha ha partecipato al Think Summit 2019 presso gli IBM Studios in piazza Gae Aulenti a Milano, un evento in cui importanti figure nel mondo delle nuove tecnologie, intelligenza artificiale e innovazione si sono riunite per condividere le loro idee e progetti, verso una futura e avanzata relazione tra uomo e tecnologia.
Topics: customer experience, online customer engagement, virtual agent, artificial intelligence, innovation, integration, event