30/11/2021 - The digital event hosted by Vivocha was a huge success! 4 innovative projects developed with Banca Intesa, Sisal, BMW Bank and Infocert, with video chat as protagonist, were presented today.
Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, knowledge base, omnichannel, digital customer service, customer centric, Google, ocx21, video services, sisal, video remote assistance, technical assistance
14/10/2021 - Vivocha's innovative projects with Quixa and Banca Intesa Sanpaolo ISBD take home two prizes at the CMMC convention hosted by Mario Massone.
Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, knowledge base, omnichannel, digital customer service, customer centric, Google, ocx21, video services, sisal, video remote assistance, technical assistance
1/10/2021 - Nicola Grillo, Head of CRM and Operations at Sisal, presents the benefits of the video remote assistance developed with Vivocha.
Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, knowledge base, omnichannel, digital customer service, customer centric, Google, ocx21, video services, sisal, video remote assistance, technical assistance
30/06/2021 - Covisian Group is supporting the research of the Observatory Omnichannel Customer Experience, a unique source of information, data and knowledge on digital innovation.
Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, digital customer service, customer centric, Google, osservatoriopolitecnico, ocx21, polimi
