14/10/2021 - Vivocha's innovative projects with Quixa and Banca Intesa Sanpaolo ISBD take home two prizes at the CMMC convention hosted by Mario Massone.
On the 14th of October took place convention of the CMMC Club hosted by the chairman Mario Massone.
The main focus of event was to share and give credit to the companies that were able to create innovative projects in order to improve customer experience and employee experience.
During the live event two of Vivocha's most innovative and renowned projects were applauded by the committee that evaluated all the proposals that were submitted, one developed with Quixa and one with Banca Intesa Sanpaolo.
The project developed with Quixa received the award for best solution in the Artificial Intelligence category against two very powerful and prestigious companies: TIM and Enel, represented respectively by: Massimo Coluzzi, Head of Digital Services & Innovation, and Simone Mastracci, Product Owner. This is not the first award for this innovative project, a few weeks ago it was awarded at the Italian Insurtech Summit for Most effective Web Service (click here to read more).
Yesterday, Vivocha was also awarded for another innovative project in the digital customer service category. In this case, it was related to the seamless digital onboarding experience developed for Banca Intesa Sanpaolo ISBD that came in second place.
This service is characterized by the opportunity to complete online the process for certain products, for example a new credit card, and reduce to the minimum the number of in person encounters for services such as a mortgage request. This process is possible thanks to the integration of Vivocha's omnichannel technology that allows brands' representatives to communicate via phone, chat video and messaging apps with their clients. During these interactions they can save all the information about the communication with their clients, see their history, share documents and guide them through a personalized experience. In this specific case, it is possible to almost fully complete the mortgage process online also thanks to the integration of Infocert's technology that allows to video identify the client.