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News

AppQuality vince l'edizione spagnola del programma di accelerazione Make No Little Plans

by Mktg team | July 07, 2021

7/07/2021 - AppQuality è la start up vincitrice del programma di accelerazione Make No Little Plans del Gruppo Covisian

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, customer experience improvement, digital customer service, customer centric, Google, start up contest, make no little plans, accelerating innovation, programma di innovazione

Il Gruppo Covisian supporta la ricerca 2021 dell’Osservatorio Omnichannel Customer Experience del Politecnico di Milano

by Mktg team | June 30, 2021

30/06/2021 - Il Gruppo Covisian supporta la ricerca 2021 dell’Osservatorio Omnichannel Customer Experience della School of Management del Politecnico di Milano

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, digital customer service, customer centric, Google, osservatoriopolitecnico, ocx21, polimi

Intervista del CEO di Vivocha alla Settimana dell'Intelligenza Artificiale

by Mktg team | June 24, 2021

24/06/2021 - Intervista di Gianluca Ferranti, CEO di Vivocha,  alla Settimana dell'Intelligenza Artificiale sul Customer Care & AI

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, digital customer service, customer centric, Google, intelligenza artificiale, Genesys, marco Montemagno, questit

Vivocha è tra le realtà vincitrici del Build-an-Agent Contest di Google Business Messages

by Mktg team | June 15, 2021

15/06/2021 - Vivocha vince un premio per la realizzazione di una delle migliori demo per Google Business Messages

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, digital customer service, customer centric, Google

Webinar "Voice of the Customer" - Prima Assicurazioni

by Mktg team | April 22, 2021

22/04/2021 - Voice of the customer: scopri cosa pensano davvero i tuoi clienti, il webinar il collaborazione con Prima Assicurazioni e Wonderflow è stato un successo.

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, Stip, digital customer service, customer centric, voice of the customer, VoC

Webinar "AI al servizio del tuo team di customer service" - Lavazza

by Mktg team | April 01, 2021

01/04/2021 - AI al servizio del tuo team di customer service, il webinar il collaborazione con Lavazza e Stip è un grande successo.

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Topics: customer engagement, online customer service, next generation customer interaction, artificial intelligence, ominichannel, Stip, digital customer service, customer centric

Vivocha in the Brand New Covisian Group Website

by Mktg team | July 17, 2019

With business clients ranging far and wide across the globe, the BPO player Covisian has recently released a new website that features the corporate video, the elements of the Group's DNA and access to the diverse spread of services that it offers. 

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Topics: online customer engagement, mobile customer engagement, Covisian, next generation customer interaction, innovation, vivocha, BPO

Vivocha at the 18th Edition of CMMC Awards

by Mktg team | April 19, 2019

A few days ago it took place the 18th edition of the CMMC Awards, the initiative that promotes the benchmarking of performance and experiences among Companies with a common mission: improving the relationship with their Customers through the multimedia contact center. 

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Topics: video chat, next generation customer interaction, awards, cmmc

Webinar - Vivocha & Microsoft Dynamics 365 Integration

by Mktg team | April 16, 2019

Subscribe to our webinar about the integration of Microsoft Dynamics 365 on the Vivocha Platform on the 18th of April.

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Topics: next generation customer interaction, integration, Webinar, Microsoft Dynamics 365

Vivocha Announces the Special Deal for Italia Startup's Associates

by Mktg team | March 27, 2019

Discover the new Vivocha offer for the associates of Italia Startup and engage your customers online in the best way and at the best moment!

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Topics: News, proactive assistance, next generation customer interaction, startup

Vivocha at Customer Service Conference

by Mktg team | March 20, 2019

Vivocha, the provider of Next Generation Customer Engagement solutions, will participate in the fourth edition of the Customer Service Conference, dedicated to the future of Customer Service, Contact Center, Help Desk.

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Topics: News, customer service, next generation customer interaction

Vivocha awarded as "TOP 10 CEM Solution Provider 2018"

by Mktg team | December 12, 2018

We are proud to announce that Vivocha has been named "Top 10 CEM Solution Provider" by CIO Applications in the annual listing of 10 companies that are at the forefront of providing CEM solution and transforming businesses.

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Topics: News, online customer engagement, next generation customer interaction, awards