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News

Webinar - Vivocha & Microsoft Dynamics 365 Integration: Toward the Best Customer Experience

by Mktg team | April 16, 2019

Subscribe to our webinar about the integration of Microsoft Dynamics 365 on the Vivocha Platform on the 18th of April.

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Topics: next generation customer interaction, integration, Webinar, Microsoft Dynamics 365

Vivocha Announces the Special Deal for Italia Startup's Associates

by Mktg team | March 27, 2019

Discover the new Vivocha offer for the associates of Italia Startup and engage your customers online in the best way and at the best moment!

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Topics: News, proactive assistance, next generation customer interaction, startup

Vivocha at Customer Service Conference

by Mktg team | March 20, 2019

Vivocha, the provider of Next Generation Customer Engagement solutions, will participate in the fourth edition of the Customer Service Conference, dedicated to the future of Customer Service, Contact Center, Help Desk.

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Topics: News, customer service, next generation customer interaction

Vivocha awarded as "TOP 10 CEM Solution Provider 2018"

by Mktg team | December 12, 2018

We are proud to announce that Vivocha has been named "Top 10 CEM Solution Provider" by CIO Applications in the annual listing of 10 companies that are at the forefront of providing CEM solution and transforming businesses.

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Topics: News, online customer engagement, next generation customer interaction, awards

Vivocha announces integration with WhatsApp Business

by Chiara Danio | August 06, 2018

With more than 1.5 billion monthly users and 60 billion messages exchanged per average day, WhatsApp is de-facto the preferred communication channel for most of your customers.

We’re excited to announce the launch of Vivocha integration with WhatsApp Business Solution, extending our Real-time messaging service to Whatsapp users.

Through the use of the new Vivocha for Whatsapp integration, customers can opt-in to receive non-promotional messages and interact with Contact Centre agents to ask for support directly in the WhatsApp discussion thread, and - via text messaging - receive answers to any queries that may arise throughout their buying journey.

Customer Service Representatives can respond directly via Vivocha Agent Desktop where agents can already respond to chat, voice call, video chat, Facebook messenger, and SMS in a unified way. They can also send images and documents in the WhatsApp conversation.

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Topics: call center agent, next generation customer interaction