If a picture is worth a thousand words, imagine what you can do with video.
Imagine how easy it would be to solve issues in 5 minutes, without the technician of the customer support to leave the office. Now stop imagining, it is already possible!
Topics: customer experience, customer service, video chat, CX, remote assistance, ominichannel, video remote support
Reducing call center volume should be a priority for Contact Center Operation optimization.
Topics: customer experience, call center, call deflection strategy, call defletion, contact center automation, CX
