Il mondo dei Contact Center, come altri, ha particolarmente risentito dell'emergenza Covid-19, tuttavia Covisian ha sostenuto la sfida attivando un rapido ma imponente processo di remotizzazione. Ciò che è venuto a mancare è però l'interdialogo tra gli operatori ed è questo che ha stimolato l’intervento di Vivocha.
“La digitalizzazione fa parte del DNA di Verti, per questo abbiamo scelto di collaborare con Vivocha per un progetto innovativo in grado di ottimizzare le performance del nostro business."
Topics: News, multichannel customer engagement, insurance
Video Assistenza Mobile al punto vendita Sisal in pochi click, grazie al nuovo progetto implementato con la piattaforma di Next Generation Customer Care Vivocha.
Topics: News, video chat, mobile customer support, video remote support
Vivocha, the provider of Next Generation Customer Engagement solutions, will participate in the fourth edition of Novathon, the event dedicated to financial innovation and digital culture transformation,
Topics: News, customer service, banking customer service, financial management projects, event, digital banking
Vivocha, piattaforma di Next Generation Customer Engagement, parteciperà all'edizione estiva dell'evento Startup Italia Open Summit, che si terrà mercoledì 12 giugno presso lo Spazio Alcatraz della Stazione Leopolda di Firenze.
Topics: News, customer service, startupitalia, event
Discover the new Vivocha offer for the associates of Italia Startup and engage your customers online in the best way and at the best moment!
Topics: News, proactive assistance, next generation customer interaction, startup
Vivocha, the provider of Next Generation Customer Engagement solutions, will participate in the fourth edition of the Customer Service Conference, dedicated to the future of Customer Service, Contact Center, Help Desk.
Topics: News, customer service, next generation customer interaction
We are proud to join the Italia Startup Club, the association representing the ecosystem of Italian startups, extended to all new innovative companies, incubators and accelerators of startups, investors, companies and organisations, believing in the creation of a new Italian entrepreneurial fabric.
Topics: News, startup, innovation
We are proud to announce that Vivocha has been named "Top 10 CEM Solution Provider" by CIO Applications in the annual listing of 10 companies that are at the forefront of providing CEM solution and transforming businesses.
Topics: News, online customer engagement, next generation customer interaction, awards
Milan/Cagliari, Italy March 21, 2017-- Vivocha.com, a prominent Italian startup providing Next-gen Customer Interaction technologies, announced today that it has been selected alongside 50 other high-tech companies to take part to the upcoming EU Gateway Business Avenues.
Topics: News
For the second year in a row, Vivocha participates in the ABI Dimensione Cliente event, which will take place at Teatro Eliseo in Rome on 6-7 February.
Topics: News
