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Vivocha at Customer Service Conference


Vivocha, the provider of Next Generation Customer Engagement solutions, will participate in the fourth edition of the Customer Service Conference, dedicated to the future of Customer Service, Contact Center, Help Desk.

The Customer Service Conference, organised by CMI (Customer Management Insight) will take place on March 27th in Milan. The conference aims to deepen and analyse new trends and meet big companies offering advanced technology solutions in Customer Care.

Customer service is becoming increasingly important in corporate strategies thanks to its sensitive point of contacts in the customer journey. Many technologies allow efficient management of assistance processes and today there are many innovations guided, above all, by applications based on Artificial Intelligence. It is necessary to carefully evaluate the most suitable solutions for one's own market and for its clients to achieve improvement objectives and to obtain satisfaction and efficiency.

The event's agenda includes speeches from different companies acting in this field; furthermore, the event will be enriched by a round table and a speed date session.

Bruno Natoli, Head of Domestic Market of Vivocha, and Fausto Curridori, Technical Presales Manager, will take part to the event with a speech entitled: "Transforming Customer Service: A New Digital Experience."

"In a constantly evolving context, the adoption of digital engagement and contact management technologies is crucial for achieving success. The continuous improvement of the service and the focus on customer satisfaction must be at the center of the digital transformation program."


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Vivocha is an emerging provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. A sophisticated proactive engine optimises contacts to reduce service cost and avoid redundant calls to the contact center.
More than 200 companies around the world, including ING, Crédit Agricole, L’Occitane, AXA, Genertel, Allianz, Alpitour, Ferrero, trust Vivocha’s technology to improve their Online Customer Care processes.
As a stand-alone platform, or fully integrated with pre-existing contact center technologies, Vivocha dramatically reduces deployment time and integration cost, resulting in fast ROI.


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Topics: News, customer service, next generation customer interaction

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