We are proud to announce that Vivocha has been named "Top 10 CEM Solution Provider" by CIO Applications in the annual listing of 10 companies that are at the forefront of providing CEM solution and transforming businesses.
The latest edition of the prestigious CIO Applications magazine focuses on CEM strategies that offer an omnichannel experience, capturing a broad view of customers to help Brands develop coherent experiences across all the contact points within the digital experience of the customers.
Vivocha is constantly recognized by publications and industry analysts for its ability to bring innovation in a highly competitive sector such as the Customer Experience. Among the most important awards: Red Herring's Top 100 Europe, IBM SMART CAMP, IAB Startup of the Year, WebRTC Product Of The Year, as well as several mentions from Gartner.
This umpteenth recognition makes us proud to be described in the motivations of the award as a company "Breaking through the Conventional Customer Experience".
The CIO Applications' article dedicated to the interview with the CEO Gianluca Ferranti valorises the forward-thinking perspective of the company about the Next Generation Customer Care, that paved the way for Vivocha's success and how the modern digital interaction platform provides a service of strong and seamless communication between businesses and customers.
Below an extract of the article:
Vivocha is governed by the mission to make customer interaction easy in an era where the digital channels are moving the dynamics for the traditional voice-based customer. Considering the firm’s humble beginnings as a startup, Vivocha currently holds a sweet spot in the customer engagement landscape as forerunner delivering ‘next-generation customer engagement’.
If you are interested in learning more Read the full article here