Engaging customers even while they are on their mobile phones is one of the biggest goals for call centers today. Contact centers know that majority of people have mobile phones and access information through these devices.
Reducing call center volume should be a priority for contact centers.
It’s inevitable. Millennials will have the biggest financial influence in the next few decades and today, we are already beginning to feel their increasing purchasing power.
Organizations that offer personal financial management services need to stay in close contact with their clients or risk losing business.