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Michele Albertini

Recent Posts

The Importance of Mobile Customer Engagement in Call Centers

by Michele Albertini | September 11, 2017

Engaging customers even while they are on their mobile phones is one of the biggest goals for call centers today. Contact centers know that majority of people have mobile phones and access information through these devices. 

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Topics: call center, mobile customer engagement

Call Deflection: How to Reduce Customer Service Calls and Increase CX

by Michele Albertini | August 23, 2017

Reducing call center volume should be a priority for Contact Center Operation optimization. 

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Topics: customer experience, call center, call deflection strategy, call defletion, contact center automation, CX

SMS and Social Media: the Favourite Channels to Attract Millennials

by Michele Albertini | June 21, 2017

It’s inevitable. Millennials will have the biggest financial influence in the next few decades and today, we are already beginning to feel their increasing purchasing power. 

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Topics: live chat, mobile interactions, millennials and banking, social media

Enhance Personal Financial Management Projects with Vivocha VideoChat

by Michele Albertini | June 07, 2017

Organizations that offer personal financial management services need to stay in close contact with their clients or risk losing business.

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Topics: banking customer service, video chat, financial management projects

How Vivocha Tackles Mobile Banking

by Michele Albertini | May 10, 2017

Mobile banking is important for giving customers on-the-go banking services wherever they are. That’s why you can’t ignore customer engagement even if you’re interacting with your customers through a mobile phone.

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Topics: online banking, customer interaction platform, online customer engagement, mobile banking