Customer experience is constantly evolving.
In a recent article 5 Great Ways to Deflect Calls to Self-Service Channels, Keenan Samuelson defines call deflection as “the science of re-routing a customer call to an alternative service channel”.
Call deflections are what every contact center strives for, but few know the techniques that will prove success. Below, you can discover three successful strategies to implement call deflection in your contact center.
Topics: call deflection strategy, contact center
Striving for optimal customer experience is a constant battle that call centers must undertake and one of the sustainable ways to achieve this is through call deflection.
Topics: call center, call deflection strategy
Reducing call center volume should be a priority for Contact Center Operation optimization.
Topics: customer experience, call center, call deflection strategy, call defletion, contact center automation, CX
