<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1808982642754661&amp;ev=PageView&amp;noscript=1">

Blog

How call deflection enhances call center customer experience

by Luca Cermelli | September 19, 2017

Striving for optimal customer experience is a constant battle that call centers must undertake and one of the sustainable ways to achieve this is through call deflection.

Read More

Topics: call deflection strategy, call center

Call deflection strategy: how to reduce call center volume

by Michele Albertini | August 23, 2017

Reducing call center volume should be a priority for contact centers. 

Read More

Topics: call deflection strategy, call center