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3 Successful Call Deflection Strategies for modern  Contact Centers

by Mktg team | June 04, 2019

Customer experience is constantly evolving. 

In a recent article 5 Great Ways to Deflect Calls to Self-Service Channels, Keenan Samuelson defines call deflection as “the science of re-routing a customer call to an alternative service channel”.

Call deflections are what every contact center strives for, but few know the techniques that will prove success. Below, you can discover three successful strategies to implement  call deflection in your contact center.

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Topics: call deflection strategy, contact center

How call deflection enhances call center customer experience

by Luca Cermelli | September 19, 2017

Striving for optimal customer experience is a constant battle that call centers must undertake and one of the sustainable ways to achieve this is through call deflection.

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Topics: call center, call deflection strategy

Call deflection strategy: how to reduce call center volume

by Michele Albertini | August 23, 2017

Reducing call center volume should be a priority for contact centers. 

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Topics: call center, call deflection strategy