Because of the pandemic that we have been living for the past year our lives have changed and been put on hold at the same time. So many aspects of our daily activities have been turned upside down because of the reduced possibilities of interacting face-to-face and of travelling to numerous physical locations.
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Topics: insurance, video perizia, digital services, visual appraisal, visual claim, insurance digital services
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Why use messaging apps as a channel for Customer Care? Simply because 67% of people expect to use it to talk to your business! Adding messaging channels like Whatsapp, Facebook Messenger, and Twitter, improves Customer Care because makes interactions easier, allows secure information sharing and give off a fresh image of your company.
Topics: messaging, millenials, new trends
We are fortunate enough to be part of an age that thrives on technology, in particular, those related to the internet. Thanks to our ever-advancing technological prowess, even the most complex and demanding tasks can be done in no time at all. Whether it be figuring out our insurance policy, setting up our online banking or just carrying out everyday activities, nothing is impossible anymore! So, let’s focus on how we can carry out these actions quickly and easily with minimum disruption.
Topics: online customer service, mobile banking, next generation customer interaction, insurance, digital banking, remote assistance
When it comes to setting up any sort of digital project, there will probably be some difficulties on the way. This is also true when attempting to implement a successful ChatBot project. You are about to discover the five must-follow rules that you should put to the test.
According to a recent study, Live Chat has a 73% satisfaction rate as a way for customers to interact with businesses. Text-based channels allow for faster response times, are more scalable than phone support, and in most cases, lead to happy customers.
Read and discover the main aspects you need to know before implementing live chat on your website.
Topics: customer service, live chat, next generation customer interaction, messaging, millennials, ominichannel
Nowadays people are used to obtain whatever information they need before even asking. This is the kind of user experience we all want to receive, but the contact centers don’t always give us what we need and when we need it, which can be more than a little frustrating.
That is where ChatBots come in! So, what exactly are these bots and how can this technology results in a call deflection for the contact center?Let’s find out!
Topics: mobile customer support, chat automation, chatbot, chatbots
Customer experience is constantly evolving.
In a recent article 5 Great Ways to Deflect Calls to Self-Service Channels, Keenan Samuelson defines call deflection as “the science of re-routing a customer call to an alternative service channel”.
Call deflections are what every contact center strives for, but few know the techniques that will prove success. Below, you can discover three successful strategies to implement call deflection in your contact center.
Topics: call deflection strategy, contact center
The future of real-time communication is already here: add a video support system to your website and mobile app, provide the most personal and meaningful communication channel and integrate the human touch to the interactions with your customers!
Topics: customer service, video chat, vivocha features, call center, next generation customer interaction, video remote support
Customers' expectation changes every day and their demands are becoming more and more specific. Industries, like banking, have to keep up with the pace.
Banking systems struggle to match the market requests and to anticipate customers' necessities, offering the digital service that fits better for them.
Topics: online banking, banking customer service
People live their lives in a hurry and expect services to be always available, ready to be used whenever they need. Online appointment scheduler is the solution to this problem because it allows people scheduling an appointment with the contact center at the time they prefer, avoiding customers to wait hours on the phone waiting for a voice to answer.
Topics: customer service, online appointment scheduler, next generation customer interaction
Today every company has a customer service department, and it is fundamental for customers' satisfaction and loyalty. It is really important to get in contact with visitors in the best possible manner; the success of a sale can depend on customer engagement.
In this post, you will discover some important tips to engage your visitors for digital support.
Topics: customer experience, customer service, next generation customer interaction
Companies are constantly looking for a way to improve and evolve, in order to offer their customers the best possible service. In this digital age, real agents and ChatBots are necessities when attempting to provide amazing customer service; so let’s look at how they can cooperate to give an unforgettable Customer Experience.
Topics: customer experience, call center agent, chatbot, virtual agent, next generation customer interaction
While Artificial Intelligence (otherwise known as AI) is advancing at a rather fast pace and becoming more sophisticated by the day, it must be said that it will never completely replace humans. So, let’s talk about some of the reasons why humans are irreplaceable in the business world.
Topics: customer interaction platform, chat automation, artificial intelligence, chatbots
Artificial intelligence (AI) is becoming more and more popular and is on the verge of spreading into every major industry and workplace. With AI touching (or trying to touch) every aspect of our lives in some way or another, we must ask ourselves: how is it transforming the intelligent digital assistants? Before answering this question, let’s discover what an intelligent digital assistant actually is.
Topics: chat automation, virtual agent, artificial intelligence, chatbots
Conversational banking is a new digital channel that will soon become mainstream and a fundamental element of an omnichannel distribution network for banks.
It's still at an early stage, but today's customers are very interested in messaging and expect a personalized digital experience.
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It's still at an early stage, but today's customers are very interested in messaging and expect a personalized digital experience.
Topics: online banking, banking service, artificial intelligence, innovation
Online banking has gone a long way since the early 2000s and now that it’s 2017, there are a lot of exciting new developments that we may not have expected then.
Topics: Blog, online banking, mobile payment, customer service trends
For our Italian customers, an interesting infographics about Digital Advertising, Online Shopping, and Conversion Rate. It’s never been more important to invest in customer service.
Topics: News
With online shopping becoming more and more popular these days — are you getting ready for Christmas season, do you — it’s critical for retailers to offer the best customer service possible.
Topics: News, customer service, online customer engagement
