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Blog

Mktg team

Recent Posts

Artificial Intelligence: Why It Will Never Completely Replace Humans in Business

by Mktg team | February 12, 2019

While Artificial Intelligence (otherwise known as AI) is advancing at a rather fast pace and becoming more sophisticated by the day, it must be said that it will never completely replace humans. So, let’s talk about some of the reasons why humans are irreplaceable in the business world.

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Topics: artificial intelligence, customer interaction platform

How AI is Transforming The Intelligent Digital Assistants

by Mktg team | January 29, 2019

Artificial intelligence (AI) is becoming more and more popular and is on the verge of spreading into every major industry and workplace. With AI touching (or trying to touch) every aspect of our lives in some way or another, we must ask ourselves: how is it transforming the intelligent digital assistants? Before answering this question, let’s discover what an intelligent digital assistant actually is.

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Topics: artificial intelligence, virtual agent

Conversational User Interfaces unlock new opportunities for traditional Banks organizations.

by Mktg team | December 21, 2018
Conversational banking is a new digital channel that will soon become mainstream and a fundamental element of an omnichannel distribution network for banks.
It's still at an early stage, but today's customers are very interested in messaging and expect a personalized digital experience.
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Topics: banking service, online banking, innovation, artificial intelligence

2017 Online Banking Customer Service Trends

by Mktg team | March 30, 2017

Online banking has gone a long way since the early 2000s and now that it’s 2017, there are a lot of exciting new developments that we may not have expected then. 

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Topics: Blog, online banking, customer service trends, mobile payment

Proactive Chat

by Mktg team | November 30, 2012

The goal is to prevent customer problems. The proactive support means also identify ways in which the customer experience can be improved without the customer requests it.

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Topics: News

Top reasons to invest in Online Customer Service

by Mktg team | April 10, 2012

For our Italian customers, an interesting infographics about Digital Advertising, Online Shopping, and Conversion Rate. It’s never been more important to invest in customer service.

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Topics: News

Multichannel Customer Service – CallBack – Chat – VoIP

by Mktg team | February 16, 2012

According to a 2011 Forrester Consulting research, phone is still the preferred communication channel for Customer support. 79% of those surveyed declared to prefer a “voice conversation” considering it more efficient and fast than other channels.

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Topics: Blog

Customer Service is key to boost online sales

by Mktg team | October 27, 2011

With online shopping becoming more and more popular these days — are you getting ready for Christmas season, do you — it’s critical for retailers to offer the best customer service possible.

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Topics: News

The Short Life of Online Sales Leads

by Mktg team | October 22, 2011

In the next 10 years the eCommerce business is estimate to grow 5x the traditional brick and mortar market.

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Topics: News