The future of real-time communication is already here: add a video support system to your website and mobile app, provide the most personal and meaningful communication channel and integrate the human touch to the interactions with your customers!
Digital remote advisors are spreading fast in the customer care business and offer remote high quality support that is changing the customer support system. This technology allows customers to be supported in their purchase experience, in the same way they would be in physical stores.
People live their lives in a hurry and expect services to be always available, ready to be used whenever they need. Online appointment scheduler is the solution to this problem because it allows people scheduling an appointment with the contact center at the time they prefer avoiding customers to wait hours on the phone waiting for a voice to answer.
Customers today are far more demanding than the past and their expectation towards companies have increased a lot. Proactive digital assistance is a good solution to satisfy these expectation; if it is done in the right manner, it offers to customers the help they need when they need it, or even before!
Today every company has a customer service department, and it is fundamental for customers' satisfaction and loyalty. It is really important to get in contact with visitors in the best possible manner; the success of a sale can depend on customer engagement.
In this post, you will discover some important tips to engage your visitors for digital support.
We are living in a digital era, and in particular, we are in a phase when the most important aspect for companies is creating value and reliability for customers. This change of focus has therefore started to reshape the digital service strategies.
Technology has allowed many industries to revolutionize. Even in the business process outsourcing industry, particularly in the call centers sector, there’s been a lot of new developments.
Mobile phones have grown in importance in the last few years. More and more people want to achieve more things
You don’t have to be working for a bank to know that the number one reason a customer switches to another bank is because of bad customer service.