We are living in a digital era, and in particular, we are in a phase when the most important aspect for companies is creating value and reliability for customers. This change of focus has therefore started to reshape the digital service strategies.
Technology has allowed many industries to revolutionize. Even in the business process outsourcing industry, particularly in the call centers sector, there’s been a lot of new developments.
Mobile phones have grown in importance in the last few years. More and more people want to achieve more things
You don’t have to be working for a bank to know that the number one reason a customer switches to another bank is because of bad customer service.