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Blog

How ChatBots can Enhance a Call deflection strategy

by Mktg team | June 18, 2019

Nowadays people are used to obtain whatever information they need before even asking. This is the kind of user experience we all want to receive. This is particularly the case when we have a question or issue that needs to be addressed! The contact centers that we explain our problems to don’t always give us what we need and when we need it, which can be more than a little frustrating.

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Topics: mobile customer support, chat automation, chatbot, chatbots

3 powerful Vivocha features for mobile customer support

by Luca Cermelli | June 28, 2017

 Mobile phones have grown in importance in the last few years. More and more people want to achieve more things 

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Topics: customer service, mobile customer support, vivocha features