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Blog

3 Powerful Vivocha Features for Mobile Customer Support

by Luca Cermelli | June 28, 2017

Smartphones have grown in importance in the last years and allow to complete various tasks while walking to work or taking a quick coffee break. This means that many of customers using your mobile app or visitors to your website will eventually require support while being on their mobile phone.

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Topics: customer service, mobile interactions, mobile customer support, vivocha features

SMS and Social Media: the Favourite Channels to Attract Millennials

by Michele Albertini | June 21, 2017

It’s inevitable. Millennials will have the biggest financial influence in the next few decades and today, we are already beginning to feel their increasing purchasing power. 

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Topics: live chat, mobile interactions, millennials and banking, social media

Millennials and Banking: 3 Things Banks Can Do to Increase Market Share

by Gianluca Ferranti | June 01, 2017

Congratulations! You've finally made it. While most of those who work in the financial sector, or any sector for that matter, have chosen to hold millennials in contempt, you have become part of the growing movement that recognizes the potential of the millennial market.

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Topics: millenial market share, mobile interactions, banks, millennials and banking