Topics such as artificial intelligence and digital banking were under focus in the weeks surrounding IBM Think Summit event, held the last 26th of June here in Milan. Industry leaders and vanguard entrepreneurs made the best of it with talks and interviews, and, of course, Chatbots and integrated customer support software were on the front lines once again.
Topics: online banking, customer service, online customer engagement, mobile banking, virtual agent, next generation customer interaction, insurance, integration, messaging, chatbots
Customers' expectation changes every day and their demands are becoming more and more specific. Industries, like banking, have to keep up with the pace.
Banking systems struggle to match the market requests and to anticipate customers' necessities, offering the digital service that fits better for them.
Topics: online banking, banking customer service
It's still at an early stage, but today's customers are very interested in messaging and expect a personalized digital experience.
Topics: online banking, banking service, artificial intelligence, innovation
Mobile banking is important for giving customers on-the-go banking services wherever they are. That’s why you can’t ignore customer engagement even if you’re interacting with your customers through a mobile phone.
Topics: online banking, customer interaction platform, online customer engagement, mobile banking
I’m sure the many advantages of self-service online banking have been covered at length all over the internet. But this isn’t one of those articles. Instead, we’ll discuss some of its pitfalls.
Topics: online banking, customer experience, online customer service, banking service
Advancements in technology have brought a golden age for services - particularly customer service. One of the most powerful customer service tools we have today is co-browsing.
Topics: online banking, online customer service, co-browsing benefits
Online banking has gone a long way since the early 2000s and now that it’s 2017, there are a lot of exciting new developments that we may not have expected then.
Topics: Blog, online banking, mobile payment, customer service trends