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Blog

How Online Customer Engagement Platform Vivocha Tackles Mobile Banking

by Michele Albertini | May 10, 2017

Mobile banking is important for giving customers on-the-go banking services wherever they are

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Topics: online customer engagement, mobile banking, online banking, customer interaction platform

3 Reasons Why Online Banking Service Self-Care Fails

by Luca Cermelli | May 05, 2017

I’m sure the many advantages of self-service online banking have been covered at length all over the internet. 

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Topics: online banking, online customer service, banking service, customer experience

Co-Browsing Benefits That Improve Online Banking Customer Service

by Gianluca Ferranti | May 03, 2017

Advancements in technology have brought a golden age for services - particularly customer service. 

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Topics: online banking, online customer service, co-browsing benefits

2017 Online Banking Customer Service Trends

by Mktg team | March 30, 2017

Online banking has gone a long way since the early 2000s and now that it’s 2017, there are a lot of exciting new developments that we may not have expected then. 

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Topics: Blog, online banking, customer service trends, mobile payment