2020 is foreseen as a year where businesses will show the biggest interest in tools, technologies and services to take care of their Customers.
In a world where doing Customer service right it's increasingly easier, a good Customer service experience might not be a differentiator. Customers require value.
Top 6 Customer Experience Trends for 2020
Topics: next generation customer interaction, innovation, new trends
Conversational User Interfaces Open up Chances for Traditional Banks
It's still at an early stage, but today's customers are very interested in messaging and expect a personalized digital experience.
Topics: online banking, banking service, artificial intelligence, innovation