If 2020 and 2021 taught us something key is that banks need to keep working to meet the ever-increasing expectations of their customers. Let's analyze the top 5 banking customer experience trends for 2022.
2022 will be the year of further digitalization as customers are now used to online or phygital experiences! They have no interest in going back to how it used to be and Customer Experience still will be the differentiating factor when it comes to satisfaction, loyalty and sales. So let's analyze the 5 trends for 2022!
2020 is foreseen as a year where businesses will show the biggest interest in tools, technologies and services to take care of their Customers.
In a world where doing Customer service right it's increasingly easier, a good Customer service experience might not be a differentiator. Customers require value.
It's still at an early stage, but today's customers are very interested in messaging and expect a personalized digital experience.