You don’t have to be working for a bank to know that the number one reason a customer switches to another bank is because of bad customer service.
You don’t have to be working for a bank to know that the number one reason a customer switches to another bank is because of bad customer service.
Topics: customer service, integrated platform, customer interaction platform, banks
Any moderately competent marketing professional will tell you that customers are now spread throughout different communication channels and that it’s important to be where your customers are - even for customer support.
Topics: multichannel customer engagement, integrated platform, banks, multichannel communications, video chat
Vivocha is a provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers directly on the website, mobile app or messaging channels, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.
+1 888 853-0070
Milan, Cagliari, London
© 2017 All rights reserved Vivocha S.p.A. p.iva 03423450927 | Privacy Policy | Designed by Moze