Investing in actions to improve the consumer's shopping experience is essential for e-commerce not to be left behind. Consumers are increasingly buying online, and, with this demand, new eCommerce are appearing, and stores are moving digital.
Topics: online customer engagement, next generation proactive support, ecommerce, best practices
Photo by bruce mars from Pexels
Today, if we want to explain what Black Friday is with a single word we would say "discounts", because many stores and eCommerce offer big discounts on many products, allowing customers to buy at very convenient prices. But what about Customer Care in these crazy days?
Topics: customer service, Next generation customer iteraction, self-service, millennials, new trends, ecommerce