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How to Use the Vivocha Video Solution for Customer Interaction


The future of real-time communication is already here: add a video support system to your website and mobile app, provide the most personal and meaningful communication channel and integrate the human touch to the interactions with your customers!

Nowadays, when automation is increasingly spread, customers demand human-like experiences and they want to save time and handle any digital service with major simplicity.  

Real-time communication is at the core of customer care and offers a new level of personalisation to the interactions between customers and agents. Live video with customers also increases the customer's satisfaction. 

People today are accustomed to video chat for personal use and gladly welcome its use in customer care context. Video chat is now used as an interaction channel and even verticals use it, for example, financial services or healthcare systems.

Human interaction in digital stores isn't only a remote chat assistance, today it is a full personal contact, thanks to video solution. This technology is the perfect tool for companies that aim to implement more personalised experience in their customer service.

Vivocha offers this video solution and allows you to implement it in your contact center. This lets your company supporting at the best his customers and giving to them the kind of service and human touch they require.

The possibility to see the operator that the customer is talking to, makes the customers feel at ease and enhances the trust in the agent. This allows the company to gain more benefits and the customer to have a better experience.

On the other hand, agents that handle the video interactions can't follow more than one interaction at a time. But if they were not using the video chat, they would be able to manage more interactions simultaneously.

Overall, this tool brings great benefits and is the perfect medium to help a customer in financial or utility industries.

The many uses of Vivocha Video Solution

There are many use cases on the Video Engagement solution offered by Vivocha; the most recent and successful are:
•  Visual ID => customer recognition and digital onboarding (Banks and Insurance)
• Visual Technical Support => sharing of images or live video to identify and solve technical problems and qualify the problem (Insurance, Utilities, Automotive)
• Advisory Services => live sessions in Video Chat ( maybe previously scheduled thanks to the Vivocha Appointment Scheduler) with the support of collaborative tools (Banks, Insurance, complex or high-value products)
• Video communication for deaf-mutes => big business (niche)

There are endless options and opportunities for the use of Vivocha's Video Solution since it is totally customisable and can be employed in every possible context, assuring the client a more than satisfying experience.


Do you want to deepen this topic? Download here our Solution Brochure 



Read also our blog articles about:

5 Great Tips to Improve Call Center Performance

Call Deflection: how to reduce Customer Service calls and Increase CX 


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Topics: customer service, video chat, vivocha features, call center, next generation customer interaction, video remote support

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