Companies are constantly looking for a way to improve and evolve, in order to offer their customers the best possible service. In this digital age, real agents and ChatBots are necessities when attempting to provide amazing customer service; so let’s look at how they can cooperate to give an unforgettable Customer Experience.
Topics: customer experience, call center agent, chatbot, virtual agent, next generation customer interaction
Those phones aren’t going to pick themselves up and solve your Customers' issues. Face it: agents are the main assets of a call center.
Topics: call center agent
