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How ChatBots and real agents can cooperate to deliver the best Customer Experience

by Mktg team | February 26, 2019

Companies are constantly looking for a way to improve and evolve, in order to offer their customers the best possible service. In this digital age, real agents and ChatBots are necessities when attempting to provide amazing customer service; so let’s look at how they can cooperate to give an unforgettable Customer Experience.

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Topics: customer experience, call center agent, chatbot

3 main call center agent problems

by Gianluca Ferranti | September 04, 2017

Those phones aren’t going to pick themselves up and solve your customers' issues. Face it: agents are the main assets of a call center.

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Topics: call center agent