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Messaging for Customer Care: No More an Option

by Mktg team | November 15, 2019

Photo by ROBIN WORRALL on Unsplash

Why use messaging apps as a channel for Customer Care? Simply because 67% of people expect to use it to talk to your business! Adding messaging channels like Whatsapp, Facebook Messenger, and now even Apple Business Chat improves Customer Care because makes interactions easier, allows secure information sharing and give off a fresh image of your company.

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Topics: messaging, millenials, new trends