If a picture is worth a thousand words, imagine what you can do with video.
Imagine how easy it would be to solve issues in 5 minutes, without the technician of the customer support to leave the office. Now stop imagining, it is already possible!
Imagine how easy it would be to solve issues in 5 minutes, without the technician of the customer support to leave the office. Now stop imagining, it is already possible!
Topics: customer experience, customer service, video chat, CX, remote assistance, ominichannel, video remote support
According to a recent study, Live Chat has a 73% satisfaction rate as a way for customers to interact with businesses. Text-based channels allow for faster response times, are more scalable than phone support, and in most cases, lead to happy customers.
Read and discover the main aspects you need to know before implementing live chat on your website.
Topics: customer service, live chat, next generation customer interaction, messaging, millennials, ominichannel
Vivocha is a provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers directly on the website, mobile app or messaging channels, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.
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