I’m sure the many advantages of self-service online banking have been covered at length all over the internet. But this isn’t one of those articles. Instead, we’ll discuss some of its pitfalls.
Advancements in technology have brought a golden age for services - particularly customer service. One of the most powerful customer service tools we have today is co-browsing.
Topics: online banking, online customer service, co-browsing benefits
Banking institutions are such integral parts of daily life that sometimes it’s easy to forget that they have their own worlds.
Topics: digital native market., communication mistakes, banks, online customer service
Online banking has gone a long way since the early 2000s and now that it’s 2017, there are a lot of exciting new developments that we may not have expected then.
Topics: Blog, online banking, mobile payment, customer service trends
For our Italian customers, an interesting infographics about Digital Advertising, Online Shopping, and Conversion Rate. It’s never been more important to invest in customer service.
Topics: News
With online shopping becoming more and more popular these days — are you getting ready for Christmas season, do you — it’s critical for retailers to offer the best customer service possible.
Topics: News, customer service, online customer engagement
