Telemedicine, it's a quite new service, but the unexpected Covid-19 pandemic outbreak, especially in Italy, is speeding up and increase its diffusion.
Since March 2020, in fact, there have been huge transformations in the perception and digitalisation process of businesses, first of all in medical and healthcare.
Video Solution for Telemedicine, Today and Tomorrow
Topics: remote assistance, video remote support, healthcare
How to Satisfy Customer Needs Using Conversational AI for Chatbots?
Whether you run your own eCommerce platform or manage a site dedicated to cloud-based service outsourcing, presenting your stakeholders with conversational AI can be highly beneficial. Artificial intelligence (AI) algorithms in the form of chatbots have become a global mainstay, becoming an integral part of industries such as FinTech, real estate management, health, and banking to name a few.
Topics: video chat, remote assistance, video remote support
Making the Case for Video Chat
Advancements in technology have enhanced the quality of communication tools available to companies. As a result, an ever-increasing number of brands have been exploring video chat as a tool to improve contact center operations.
Live video chat is proven to help decrease resolution time, boost customer satisfaction and drive ROI; so, let's discover more about its best application in Customer Care.
Topics: video chat, remote assistance, video remote support
Visual Remote Support: Assist your Customers Through a Shared View
If a picture is worth a thousand words, imagine what you can do with video.
Imagine how easy it would be to solve issues in 5 minutes, without the technician of the customer support to leave the office. Now stop imagining, it is already possible!
Topics: customer experience, customer service, video chat, CX, remote assistance, ominichannel, video remote support
How to Handle Your Insurance Policy in The Time of a Subway Trip
We are fortunate enough to be part of an age that thrives on technology, in particular, those related to the internet. Thanks to our ever-advancing technological prowess, even the most complex and demanding tasks can be done in no time at all. Whether it be figuring out our insurance policy, setting up our online banking or just carrying out everyday activities, nothing is impossible anymore! So, let’s focus on how we can carry out these actions quickly and easily with minimum disruption.
Topics: online customer service, mobile banking, next generation customer interaction, insurance, digital banking, remote assistance
When Customers Need Help, the Digital Remote Advisor Comes In!
Digital remote advisors are spreading fast in the Customer Care business and offer remote high-quality support that is changing the Customer support system. This technology allows Customers to be supported in their purchase experience, in the same way, they would be in physical stores.
Topics: customer experience, customer service, digital remote advisor, next generation customer interaction, remote assistance, video remote support