A few days ago it took place the 18th edition of the CMMC Awards, the initiative that promotes the benchmarking of performance and experiences among Companies with a common mission: improving the relationship with their Customers through the multimedia contact center.
All participants have the opportunity to present in brief their project, emphasizing successful cases related to different categories of the Awards. This year 9 categories, each of them focused on the aspects that characterize the sector’s activities, management decisions and the latest technological innovations.
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Different Companies participated in the contest; this year Vivocha took part in it as Award Ambassador and also presented the live video project developed with Genertel.
To recognize the excellence of technological solutions used in the sector, which contribute to improving the customer experience in a reality of omnichannel contact, the jury assigned the second prize in the Digital Professionals Awards to Genertel.
The Live Video service implemented by Vivocha makes it possible to activate, by appointment, specialistic consultancy sessions on life, pension, savings and investment products. Particular attention is on the preparation of consultants.
The service allows customers and prospects to take advantage of specialized Live Video consultancy, implemented by Vivocha, for the purchase of life, pension, savings and investment products. The service is accessible by appointment, which can be agreed directly with the consultant via chat or phone, or set independently by users through a guided procedure on the site.
Live Video can be used from PC, tablet and smartphone and during the session the user can see the consultant on webcam and can choose whether to show up himself or activate only the microphone.
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If you want to know more about the Vivocha Video Solution
schedule a demo or download our Solution Brochure:
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About Vivocha
Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website or mobile app, using any combination of VoIP, video, chat, call-backs and collaboration tools, like assisted browsing, form & document sharing.
For more information please visit vivocha.com
About CMMC
CMMC is an initiative that, since 1997, aggregates companies that deal with relationships and experience with customers through multimedia channels and facilitates the comparison between the managers who operate along the supply chain, enhancing their professionalism. Since 2002, furthermore, CMMC has been part of ECCCO – European Confederation Contact Centre Organisations.
For more information please visit cmmc-club.it
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