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Vivocha announces integration with WhatsApp Business

With more than 1.5 billion monthly users and 60 billion messages exchanged per average day, WhatsApp is de-facto the preferred communication channel for most of your customers.

We’re excited to announce the launch of Vivocha integration with WhatsApp Business Solution, extending our Real-time messaging service to Whatsapp users.

Through the use of the new Vivocha for Whatsapp integration, customers can opt-in to receive non-promotional messages and interact with Contact Centre agents to ask for support directly in the WhatsApp discussion thread, and - via text messaging - receive answers to any queries that may arise throughout their buying journey.

Customer Service Representatives can respond directly via Vivocha Agent Desktop where agents can already respond to chat, voice call, video chat, Facebook messenger, and SMS in a unified way. They can also send images and documents in the WhatsApp conversation.

Vivocha for Whatsapp

"The Vivocha for Whatsapp integration was of the single most requested feature from our customer base," said Gianluca Ferranti, co-founder, and CEO, Vivocha “ Our R&D team has been working very hard to be ready with the new release at the time of the WhatsApp Business APIs general availability. This release makes an important step in our mission to transform how consumers communicate with brands, it is crucial that we allow our clients to respond quickly, efficiently and uniformly across different channels.”

The Vivocha for Whatsapp integration will progressively be available for all our customers. Reach out to your sales representative to apply for Beta version limited access.

Topics: next generation customer interaction, call center agent

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