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Chiara Danio

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Vivocha announces integration with WhatsApp Business

by Chiara Danio | August 06, 2018

With more than 1.5 billion monthly users and 60 billion messages exchanged per average day, WhatsApp is de-facto the preferred communication channel for most of your customers.

We’re excited to announce the launch of Vivocha integration with WhatsApp Business Solution, extending our Real-time messaging service to Whatsapp users.

Through the use of the new Vivocha for Whatsapp integration, customers can opt-in to receive non-promotional messages and interact with Contact Centre agents to ask for support directly in the WhatsApp discussion thread, and - via text messaging - receive answers to any queries that may arise throughout their buying journey.

Customer Service Representatives can respond directly via Vivocha Agent Desktop where agents can already respond to chat, voice call, video chat, Facebook messenger, and SMS in a unified way. They can also send images and documents in the WhatsApp conversation.

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Topics: call center agent, next generation customer interaction