Live Support is a growing trend both in the customer support area as well as in the eCommerce and retail industry; latest trends show that in Europe eCommerce grew 20% from 2011 to 2012 while in the US the growth was 13% and it’s expected to keep growing worldwide [e-commercefacts.com].
Why Live Support is important to provide a good customer experience
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Vivocha’s A/B Testing: Increase Customer Service Performance
What is an A/B Test?
A/B testing (also known as split test) is a technique used to test the impact of different design/content combination on customers. The main idea is to present different formats to different customers (chosen randomly), to see which one performs better. It’s a concept widely used for landing pages, email marketing or to improve eCommerce funnels.
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Live Chat Best Practice
A Forrester research show that a lot of online consumers want help from a live and real person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.
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Should I out-source customer service?
Before you decide, it’s important to get your thinking clear about customer service.
A combination of several factors can help determine whether outsourcing your company’s customer service will be a smart move. important considerations include:
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The real cost of BAD Customer Service
From a Research done by American Express is a fact that the 75% of customers have bailed on a transaction or not made an intended purchase because of a poor customer experience!
Do you know that a typical business hears from 4% of its dissatisfied customers?
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Customer Service in Tourism Industry
Customer Services is directly related to Tourism because Travel Industry is based on Money and without
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