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Vivocha acquired by Covisian Group

by Luca Cermelli | November 02, 2017

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Dear valued Vivocha Customers,

We are thrilled to announce that Vivocha has been acquired by Covisian Group, second largest Italian BPO. 

We started Vivocha in 2012 with the mission of "HUMANIZING ONLINE EXPERIENCE" and transforming the Customer Interaction Industry. We are grateful to see this vision taken up by Covisian.  The operation is conceived within the strategy of the group, aimed to develop innovative and high value added customer management services, leveraging on distinctive technologies and competencies.

Since last summer,  we have been engaged in a conversation with Covisian's management team about the future of Customer Interaction. As our conversations progressed, we realized we found a partner who shared our passion for innovation and the aim to make an impact on customer care models. Ultimately, we just couldn't say no to the opportunity to bring our vision to one of the most dynamic BPOs on the market.

Covisian was established in January 2016 through an initiative of the Aksìa fund, with an overall turnover of €130 MM  (est. 2017) and more than 5.000 people, the Group supports companies in the continuous improvement of CX providing responsive solutions in which the most sophisticated predictive analysis techniques enable innovative business models.

As part of the operation Covisian Group becomes the majority shareholder of the company with 88% of Vivocha’s capital shares.  Founders will own 12% of share capital after the transaction.

Covisian is the number two Italian player in contact centers and the BPO industry. Characterized by a unique business model, based on lean organization to ensure constant monitoring of operational performance and greater efficiency, the new group also has a value-added services portfolio, including new technology to improve outbound customer profiling. www.covisian.com/en

Official press release can be downloaded here

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