Vivocha, the provider of Next Generation Customer Engagement solutions, will participate in the fourth edition of Novathon, the event dedicated to financial innovation and digital culture transformation,
The event will take place on the 30th of October in Budapest and aims to bring together new, non-conventional players, as well as acclaimed international financial influencers.
In its fourth edition, Novathon decides to transform itself from being a hackathon to a regional conference that will surely transform Budapest in an international flagship. Novathon will now showcase the ultimate banking and financial service experience with some of the most important and exceptional figures of the world of innovation.
“It was obvious as a next step in Novathonʼs evolution to raise the bar by introducing new, non-traditional players in financial innovation and digital culture transformation to internationally recognized financial think tanks,” says Maurice Lisi, head of multichannel office and CRM, international subsidiary banks division, Intesa Sanpaolo.
Vivocha as well will be present at Novathon to talk about the great Conversational Banking project developed together with Intesa SanPaolo; the latter in fact will present the Collaborative platform - a core element of the Digical project - which sees Vivocha as an element enabling all communications between prospects/clients and the bank.
Characterized by the roll-out in 6 countries of features such as digital onboarding assistance chats, Video chat for visual identification and advisory and in App messaging for mobile customer support, Digical will represent a paradigm shift with respect to the traditional communication flow, integrating both direct dialogue with the branch Client Manager and communication with the Contact Center.
------------------------------------------------------------------------------------
Discover the event