Vivocha, the provider of Next Generation Customer Engagement solutions, will participate to the annual ABI Lab workshop dedicated to Mobile Banking and Contact Centers for Multichannel Banks.
The event takes place on July 5th and 6th in ABI's Congress Center, Milan. The workshop aims to highlight how the channels are evolving to meet the customer needs and to help the banks' transformation of the distribution model.
More and more projects based on the remote assistance are emerging in the banking sector, in order to satisfy the new customers habits. This also helps on developing new ways of communication with the customer and on strengthening the support channels.
The workshop's agenda includes speeches from banks and ICT partners who will share their business experiences. The discussion will be enriched with the results of the analyses carried out by the Osservatorio Mobile Banking, co-ordinated by ABI Lab and School of Management of the Politecnico di Milano, and the Osservatorio sui Contact Center Bancari, coordinated by ABI Lab and the Ufficio Analisi Gestionali dell’ABI.
Gianluca Ferranti, CEO of Vivocha, will take part to the round table discussion on "Innovation in Mobile Banking: how to create value".