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Vivocha to take part to ABI Lab workshop on Multichannel Banking

by Mktg team | July 04, 2017


Vivocha, the provider of Next Generation Customer Engagement solutions, will participate to the annual ABI Lab workshop dedicated to Mobile Banking and Contact Centers for Multichannel Banks.

The event takes place on July 5th and 6th in ABI's Congress Center, Milan. The workshop aims to highlight how the channels are evolving to meet the customer needs and to help the banks' transformation of the distribution model.

More and more projects based on the remote assistance are emerging in the banking sector, in order to satisfy the new customers habits. This also helps on developing new ways of communication with the customer and on strengthening the support channels.

The workshop's agenda includes speeches from banks and ICT partners who will share their business experiences. The discussion will be enriched with the results of the analyses carried out by  the Osservatorio Mobile Banking, co-ordinated by ABI Lab and School of Management of the Politecnico di Milano, and the Osservatorio sui Contact Center Bancari, coordinated by ABI Lab and the Ufficio Analisi Gestionali dell’ABI.

Gianluca Ferranti, CEO of Vivocha, will take part to the round table discussion on "Innovation in Mobile Banking: how to create value".

Vivocha is an emerging provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. A sophisticated proactive engine optimises contacts to reduce service cost and avoid redundant calls to the contact center.
More than 150 companies around the world, including ING Direct, DHL, Crédit Agricole, L’Occitane, AXA, Genertel, Allianz, TUI, Telecom Italia, Hastings Direct, E.ON, Accenture, NewLook, NTT Data, Postcode lottery, trust Vivocha’s technology to improve their Online customer care processes.
As a stand-alone platform, or fully integrated with pre-existing contact center technologies, Vivocha dramatically reduces deployment time and integration cost, resulting in fast ROI.
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