Vivocha, the provider of Next Generation Customer Engagement solutions, today announced that the company will showcase its award-winning Real-Time Customer Engagement platform at Gitex Technology Week – Dubai – October 8-12 2017.GITEX Technology Week is a game-changing, must-attend event located in Dubai – the world’s fastest growing technology hub. For 37 years, visionaries and tech pioneers have been descending on Dubai to witness first-hand the technology that has inspired generations and innovations that are set to change the world.
"The top players of the ICT industry will convene at GITEX, the 3rd largest technology event on the planet" said Gianluca Ferranti – Vivocha CEO – “Our presence at Gitex Technology Week is part of Vivocha’s growing commitment to the region, following on the recent singup of a Partnership agrrement with Tinext Dubai and the successful deployment of an innovative on-line customer engagement project a NBK - National Bank of Kuait. We look forward to presenting our solutions at Italian pavilion along with other startups promoted by ICE".
Vivocha.com is an emerging provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like co-browsing, form & document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center.
More than 150 companies around the world, including INGDirect, DHL, Crédit Agricole, L’Occitane, AXA, Genertel, Allianz, TUI, Telecom Italia, Hastings Direct, E.ON, Accenture, NewLook, NTT Data, Postcode lottery, trust Vivocha’ technology to improve their Online customer care processes. As a stand-alone platform, or fully integrated with pre-existing contact center technologies, Vivocha.com dramatically reduces deployment time and integration cost, resulting in fast ROI.