Whether you run your own eCommerce platform or manage a site dedicated to cloud-based service outsourcing, presenting your stakeholders with conversational AI can be highly beneficial. Artificial intelligence (AI) algorithms in the form of chatbots have become a global mainstay, becoming an integral part of industries such as FinTech, real estate management, health, and banking to name a few.
Advancements in technology have enhanced the quality of communication tools available to companies. As a result, an ever-increasing number of brands have been exploring video chat as a tool to improve contact center operations.
Live video chat is proven to help decrease resolution time, boost customer satisfaction and drive ROI; so, let's discover more about its best application in Customer Care.
Topics: video chat, remote assistance, video remote support
If a picture is worth a thousand words, imagine what you can do with video.
Imagine how easy it would be to solve issues in 5 minutes, without the technician of the customer support to leave the office. Now stop imagining, it is already possible!
Topics: customer experience, customer service, video chat, CX, remote assistance, ominichannel, video remote support
The future of real-time communication is already here: add a video support system to your website and mobile app, provide the most personal and meaningful communication channel and integrate the human touch to the interactions with your customers!
Topics: customer service, video chat, vivocha features, call center, next generation customer interaction, video remote support
Organizations that offer personal financial management services need to stay in close contact with their clients or risk losing business.
Topics: banking customer service, video chat, financial management projects
Any moderately competent marketing professional will tell you that customers are now spread throughout different communication channels and that it’s important to be where your customers are - even for customer support.
Topics: multichannel customer engagement, integrated platform, banks, multichannel communications, video chat
