Customer experience is constantly evolving.
In a recent article 5 Great Ways to Deflect Calls to Self-Service Channels, Keenan Samuelson defines call deflection as “the science of re-routing a customer call to an alternative service channel”.
Call deflections are what every contact center strives for, but few know the techniques that will prove success. Below, you can discover three successful strategies to implement call deflection in your contact center.
