<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1808982642754661&amp;ev=PageView&amp;noscript=1">

Blog

How ChatBots can Enhance a Call Deflection Strategy

by Mktg team | June 18, 2019

Nowadays people are used to obtain whatever information they need before even asking. This is the kind of user experience we all want to receive, but the contact centers don’t always give us what we need and when we need it, which can be more than a little frustrating. 

That is where ChatBots come in! So, what exactly are these bots and how can this technology results in a call deflection for the contact center?Let’s find out!

Read More

Topics: mobile customer support, chat automation, chatbot, chatbots

Artificial Intelligence: Why It Will Never Completely Replace Humans

by Mktg team | February 12, 2019

While Artificial Intelligence (otherwise known as AI) is advancing at a rather fast pace and becoming more sophisticated by the day, it must be said that it will never completely replace humans. So, let’s talk about some of the reasons why humans are irreplaceable in the business world.

Read More

Topics: customer interaction platform, chat automation, artificial intelligence, chatbots

How AI is Transforming The Intelligent Digital Assistants

by Mktg team | January 29, 2019

Artificial intelligence (AI) is becoming more and more popular and is on the verge of spreading into every major industry and workplace. With AI touching (or trying to touch) every aspect of our lives in some way or another, we must ask ourselves: how is it transforming the intelligent digital assistants? Before answering this question, let’s discover what an intelligent digital assistant actually is.

Read More

Topics: chat automation, virtual agent, artificial intelligence, chatbots

How to Reduce Average Handle Time with ChatBots

by Luca Cermelli | September 07, 2017

One of the biggest challenges of call centers is maintaining a decent average handle time during its peak hours. The more support requests that come in, the longer customers have to wait to get entertained by a free agent.

Read More

Topics: call center, chat automation, artificial intelligence, chatbots